Refund and Cancellation Policy

Last updated: 20 October 2026

1. 1. Two kinds of payments

   This policy covers two kinds of payments:

   • School fees that parents pay online to a school through EduManageTool (see sections 2 to 5).
   • Subscription fees that a school pays us for using EduManageTool (see sections 6 and 7).

   All online payments are processed by our payment partner Razorpay.

2. 2. School fees: who decides a refund

   The school sets the fee amount and its own fee refund rules (for example, if a student leaves in the middle of the year). To ask for a refund of a school fee, please contact the school office first.

   If the school approves the refund, it is sent back to the same account, card or UPI ID used for the payment. We do not give refunds in cash.

3. 3. Money deducted but payment failed

   Sometimes money is deducted from your bank account but the payment shows as "failed" or "pending". In most cases your bank or Razorpay returns this money automatically within 5 to 7 working days.

   If you do not get it back after 7 working days, write to us at edumanagetool@gmail.com with the student name, school name, date, amount and the payment ID or UTR number. We will check with Razorpay and reply within [number] working days.

4. 4. Paid twice by mistake

   If the same fee is paid twice for the same student and period, the extra payment will be refunded in full after the school confirms it. Please contact the school or write to us with both payment IDs.

5. 5. How long a refund takes

   After a refund is approved, it is started within [number] working days. The money usually reaches your account within 5 to 7 working days after that, depending on your bank. UPI refunds are often faster.

   Payment gateway charges, if any, are not refunded unless the payment was our mistake.

6. 6. Subscription: cancellation

   A school can cancel its EduManageTool subscription at any time by writing to edumanagetool@gmail.com from the school's registered email address.

   • The cancellation takes effect at the end of the current billing period.
   • The school can use the service until then.
   • There is no cancellation fee.
   • The school can ask for a copy of its data before the account is closed (see our Privacy Policy).

7. 7. Subscription: refunds

   • The free trial (if offered) is free, so there is nothing to refund.
   • Subscription fees already paid for the current billing period are not refunded for a part of the period, unless we agreed otherwise in writing.
   • If we charged the school wrongly or twice, we refund the extra amount in full within [number] working days.
   • If we stop the service for reasons that are not the school's fault, we refund the unused part of any amount paid in advance.

8. 8. Contact

   • Email: edumanagetool@gmail.com
   • Grievance officer: [Grievance officer email]
   • Address: [Company legal name], [Address]